Privacy Policy
Your privacy and data security are fundamental to everything we do at HelpiSecure.
Last updated: November 6, 2025
Introduction
HelpiSecure ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Bluetooth authentication platform and related services.
By using HelpiSecure, you consent to the data practices described in this policy. We regularly review and update this policy to ensure compliance with applicable laws and industry best practices.
Information We Collect
Personal Information
- Account Information: Business name, contact details, administrator information
- Employee Data: Name, email, employee ID, department information
- Contact Information: Email addresses, phone numbers for support and communication
- Billing Information: Payment details, subscription plans, invoice history
Technical Information
- Device Information: Computer names, hardware IDs, operating systems
- Bluetooth Data: Token identifiers, connection logs, proximity data
- Usage Data: Login timestamps, access patterns, activity logs
- System Information: IP addresses, browser type, platform information
Automatically Collected Information
- Log files and system events
- Authentication success/failure rates
- System performance metrics
- Security and access patterns
How We Use Your Information
Service Delivery
- Provide and maintain our authentication services
- Process transactions and manage subscriptions
- Enable Bluetooth-based auto-login functionality
- Monitor system performance and reliability
Security & Compliance
- Detect and prevent security incidents
- Maintain audit trails for compliance
- Monitor for unauthorized access attempts
- Ensure system integrity and availability
Communication
- Send important service notifications
- Provide customer support and troubleshooting
- Share product updates and security alerts
- Respond to inquiries and requests
Improvement & Analytics
- Analyze usage patterns to improve services
- Develop new features and enhancements
- Conduct research and development
- Ensure optimal system performance
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements
We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Security and Safety
We may share information to protect the rights, property, or safety of HelpiSecure, our users, or others, including for fraud protection and security investigation purposes.
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- End-to-end encryption for all data transmissions
- Secure Bluetooth LE protocols with rotating keys
- Regular security audits and penetration testing
- Multi-layered access controls
Administrative Measures
- Regular employee security training
- Strict data access policies and procedures
- Incident response and breach notification plans
- Compliance with industry security standards
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | As long as account is active + 2 years |
| Activity Logs | 13 months for operational purposes |
| Billing Records | 7 years for tax and legal compliance |
| Backup Data | 30 days with secure encryption |
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
Request access to and copies of your personal data
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal information
Objection & Restriction
Object to or restrict certain processing activities
To exercise any of these rights, please contact us at privacy@helpisecure.com. We will respond to your request within 30 days.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.